1. General Policy

These terms and conditions constitute the refund policy of Vinus International Ltd operates as an online gaming platform with a registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros with registration number 15712. All transactions between Vinus International Ltd and its operators are considered final. Refunds will only be provided under specific conditions outlined below.

2. Eligibility for Refunds

Refunds may be considered in the following cases:

2.1. Unauthorized transactions due to fraud or account compromise:

 •If an operator’s account has been compromised due to hacking or identity theft, and unauthorized transactions have occurred, the company may review the claim and issue a refund if verified.

2.2. Technical errors resulting in duplicate deposits or incorrect charges:

 •In cases where an operator is charged multiple times for a single deposit due to system errors or where the wrong amount has been deducted, a refund may be processed.

2.3. System malfunctions affecting platform performance:

 •If a system failure impacts game functionality or integration, leading to significant disruption, affected transactions may be refunded. However, if the malfunction is due to third-party games or software, Vinus International Ltd will not provide a refund but will assist in resolving the technical issue.

2.4. Compliance with applicable legal or regulatory obligations:

 •If a legal authority mandates a refund due to compliance requirements, Vinus International Ltd will process the refund accordingly.

2.5. Operator-requested refunds due to service disruptions:

 •If Vinus International Ltd fails to provide the agreed-upon services due to prolonged downtime (exceeding contractual limits), affected transactions may be subject to a refund or service credit.

2.6. All refund requests will be investigated and processed based on our policies:

 •However, approval is not guaranteed and will be granted only if the request meets the required conditions.

3. Wager Refunds

Vinus International Ltd does not directly process wager refunds, as all wagers are handled by the operators utilizing the platform. Any refund on wagers is the responsibility of the operator, subject to their own refund policies. Vinus International Ltd may, however, support operators in cases of system malfunctions or disputes by providing necessary technical data.

4. Non-Refundable Transactions

The following transactions are non-refundable:

4.1. Completed transactions between Vinus International Ltd and operators:

 •Once a transaction has been processed, it is final and cannot be reversed.

4.2. Withdrawals already processed by Vinus International Ltd:

 •Funds that have already been withdrawn or settled cannot be refunded.

4.3. Service fees or contractual payments:

 •Payments for platform usage, licensing fees, or any agreed-upon services are non-refundable.

4.4. Transactions made in violation of the Restricted Use policy (Clause 7 of this REFUND POLICY):

 •Any transactions associated with a breach of Vinus International Ltd’s terms of service are non-refundable.

5. Refund Request Procedure

To request a refund, operators must follow these steps:

5.1. Submit a written request via email to [email protected] within 7 days of the disputed transaction:

 •The operator must provide sufficient details regarding the disputed transaction.

5.2. Provide relevant details, including account information, transaction ID, and reason for the refund request:

 •The request must contain verifiable information for accurate processing.

5.3. Allow up to 14 business days for the review and resolution of the request:

 •Refund requests will be thoroughly investigated, and operators will be notified of the outcome.

6. Processing of Approved Refunds

6.1. Approved refunds will be credited using the original payment method whenever possible:

 •Refunds will be returned to the same payment method used for the transaction.

6.2. Processing time may vary depending on the payment provider and banking institution:

 •Operators should expect processing times to vary based on external payment processors.

6.3. In cases where refunds cannot be processed to the original method, alternative arrangements may be made at our discretion:

 •If a refund cannot be issued through the original payment method, other secure methods may be considered.

7. Restricted Use Policy and Refund Limitations

7.1. Operators must be legally authorized entities engaged in gaming services:

 •Unauthorized entities are not eligible for refunds.

7.2. Operators must adhere to all applicable laws and regulations:

 •Any breach of legal or regulatory obligations may result in the forfeiture of refund eligibility.

7.3. Operators may not use the service for fraudulent activities, cheating, or unauthorized purposes:

 •Refunds will not be issued for activities involving fraud or cheating.

7.4. Employees of Vinus International Ltd and associated entities may not use the service for real money transactions without prior approval:

 •Unauthorized transactions by employees are not eligible for refunds.

7.5. We cannot guarantee the successful processing of refunds if an operator breaches the Restricted Use policy:

 •Any violations of the terms of service may disqualify an operator from receiving a refund.

8. Chargebacks and Fraud Prevention

8.1. 1 Initiating an unwarranted chargeback may result in account suspension or termination:

 •Operators who abuse chargeback processes may have their accounts permanently banned.

8.2. We reserve the right to dispute chargebacks and provide evidence of valid transactions:

 •If a chargeback is filed, Vinus International Ltd will provide transaction records to dispute invalid claims.

8.3. Any fraudulent activity may be reported to the appropriate authorities:

 •Fraudulent transactions will be reported to financial institutions and law enforcement agencies.

9. Amendments to the Refund Policy

Vinus International Ltd reserves the right to amend this policy at any time. Operators are encouraged to review the policy regularly. Continued use of our platform constitutes acceptance of any updates.

For any inquiries, please contact our support team at [email protected]