1. Purpose of Self-Exclusion

Self-exclusion is a voluntary program that allows you to take a break from gambling activities on our platform for a specified period. It is an effective tool to help manage gambling behavior and prevent potential harm related to gambling.

2. Overview

While many people find gambling enjoyable and entertaining, it can have negative impacts for some. This policy outlines our approach to responsible gambling and aims to minimize harm to consumers vulnerable to problem gambling.

3. Definitions

Responsible Gambling: Conducting gambling in a way that minimizes potential harm. It acknowledges personal responsibility for actions while recognizing the duty of service providers to promote safe practices.

Problem Gambling: When a person loses control over their gambling, particularly regarding the amount of money spent and time devoted to gambling.

4. Responsible Gambling Policy

We share responsibility with governments, communities, and individuals to help customers control their gambling and assist problem gamblers in identifying their issues and seeking help. We do this by:

• Allowing self-exclusion (temporary or permanent) from betting.
• Providing responsible gambling information and messages to our users.
• Training our staff on responsible gambling during induction and ongoing sessions.
• Referring customers affected by problem gambling to support services.

4.1. Our Responsible Gambling Policy aims to:

• Minimize gambling-related harm to individuals and the community.
• Enable customers to make informed decisions about their gambling.
• Provide timely and appropriate assistance to those adversely affected by gambling.
• Foster a shared understanding of responsible gambling practices among individuals, communities, the gambling industry, and regulatory bodies.
• Ensure the gambling industry provides safe and supportive environments for delivering gambling products and services.

4.2. Protection of Minors

We are committed to protecting minors by preventing them from placing wagers on our betting platforms. Our services are intended for individuals who are at least 18 years old or the legal age of their jurisdiction.

4.3. Filtering Options

To prevent minors from accessing our betting platforms, we encourage the use of filtering software on devices that minors might access.

5. How to Start Self-Exclusion

To begin self-exclusion, please contact our customer support team via email or live chat. You will need to provide the following information:

• Full name
• Username
• Email address associated with your account
• Desired duration of self-exclusion (options include 6 months, 1 year, 5 years, or permanently)

5.1. Implementation of Self-Exclusion

Once your self-exclusion request is processed:

• Account Lock: Your account will be locked, preventing access for the duration of the self-exclusion period.
• Marketing Exclusion: You will be removed from all marketing databases, ensuring you do not receive promotional materials during the self-exclusion period.
• Funds Withdrawal: Any remaining balance in your account will be returned to you, subject to verification procedures and any pending obligations.
• Duration of Self-Exclusion: Self-exclusion can be set for a month, 6 months, up to 5 years, or permanently. These periods are fixed, and during this time, you will not be able to reopen your account or create a new one. Self-exclusion is irrevocable for the chosen duration.

6. Reactivation of Account

After the self-exclusion period ends, you can request to reactivate your account by contacting our customer support team. A 24-hour cooling-off period will be applied to ensure you still wish to proceed. Permanent self-exclusion cannot be revoked.

7. Third-Party Requests for Self-Exclusion

If you believe a friend or family member should consider self-exclusion, contact our customer support team. While we cannot initiate self-exclusion on someone else's behalf without their consent, we can provide information and support on how they can start self-exclusion themselves.

8. Additional Help

If you need assistance, please contact our support team at [email protected] or through our live chat system, and one of our agents will provide information about relevant support organizations.

For more information or to initiate self-exclusion, please contact our customer support team at [email protected].